Legal Information

1. Introduction

privacyshieldhub ("we", "us", "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Italian data protection legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or otherwise interact with us.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Data Controller

The data controller responsible for your personal data is:
privacyshieldhub
Via Torcelle 74
Casale sul Sile, 31033 Treviso, Italy
Email: [email protected]
Phone: +39 393 8401923

3. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, job title, company name.
• Contact Data: Email address, telephone number, postal address.
• Technical Data: IP address, browser type and version, operating system, device identifiers, page interaction data.
• Communication Data: Any information you provide in correspondence with us, including inquiry forms and support requests.
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and on the following legal bases:

• Service Delivery (Art. 6(1)(b) GDPR): Processing necessary for the performance of a contract or to take pre-contractual steps at your request.
• Legitimate Interest (Art. 6(1)(f) GDPR): For website analytics, security monitoring, and improving our services, where such interest is not overridden by your fundamental rights.
• Legal Obligation (Art. 6(1)(c) GDPR): Where processing is required to comply with applicable laws, regulations, or court orders.
• Consent (Art. 6(1)(a) GDPR): Where you have given explicit consent for specific processing activities, such as marketing communications.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Inquiry and communication data: retained for up to 24 months from the last interaction.
• Contract and service data: retained for the duration of the contract plus 10 years (in compliance with Italian accounting and tax record retention requirements).
• Technical and analytics data: retained for up to 12 months in aggregated or pseudonymised form.

6. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

• Service providers acting as data processors (hosting, email, analytics) who are bound by Data Processing Agreements.
• Public authorities or regulatory bodies where required by law.
• Professional advisors (legal, accounting) in connection with service delivery.

If personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Your Rights Under the GDPR

You have the following rights with respect to your personal data:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing (Art. 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

9. Cookies

We use cookies and similar technologies on our website. For detailed information, please refer to our Cookies Policy below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For any questions regarding this Privacy Policy or our data practices:
privacyshieldhub
Via Torcelle 74, Casale sul Sile, 31033 Treviso, Italy
Email: [email protected]

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognise your device and remember certain information about your visit.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. These cannot be disabled. They include session cookies, security cookies, and load-balancing cookies.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use these only with your consent.
• Preference Cookies: Remember your settings and choices (e.g., language, region) to provide a more personalised experience.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair website functionality. Our cookie consent banner allows you to accept or reject non-essential cookies at any time.

4. Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. These third parties have their own privacy policies governing their use of data. We do not control third-party cookies and recommend reviewing their respective policies.

5. Updates

This Cookies Policy may be updated periodically. The date of last revision is displayed at the top of this page.

For questions about our cookie practices: [email protected]

1. General Policy

At privacyshieldhub, we strive to deliver high-quality data protection and privacy audit services. Due to the nature of our professional services, refunds are evaluated on a case-by-case basis.

2. Eligibility for Refund

• If work has not yet commenced, you may request a full refund within 14 days of payment.
• If work has partially commenced, a pro-rated refund may be issued based on the percentage of deliverables completed.
• If the service has been fully delivered, no refund will be issued unless the deliverables materially fail to meet the agreed scope.

3. Non-Refundable Items

• Consultation fees for sessions already attended.
• Third-party costs incurred on your behalf (e.g., certification fees, software licenses).
• Services定制化 (customised) to your specific organisational requirements once deliverables have been provided.

4. How to Request a Refund

Contact us at [email protected] with your project details and reason for the refund request. We will respond within 5 business days with a determination. Approved refunds are processed within 14 business days to the original payment method.

5. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter to the relevant Italian consumer protection authorities or seek resolution through mediation as provided under Italian law.

1. Acceptance of Terms

By engaging the services of privacyshieldhub ("the Company"), you ("the Client") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and the Company.

2. Scope of Services

The Company provides data protection, privacy audit, compliance assessment, and related consulting services. The specific scope, deliverables, timeline, and fees for each engagement will be defined in a separate Statement of Work (SOW) or service agreement.

3. Client Obligations

The Client agrees to:

• Provide accurate and complete information necessary for service delivery.
• Grant reasonable access to systems, documents, and personnel as required for the engagement.
• Respond to information requests within agreed timeframes.
• Designate a primary point of contact for the engagement.

4. Fees and Payment

Fees are as specified in the applicable SOW or proposal. Unless otherwise stated:

• Invoices are payable within 30 days of issuance.
• Late payments may incur a statutory interest charge of 8% per annum plus a fixed recovery fee of €40, in accordance with Italian Legislative Decree 231/2002.
• All fees are exclusive of VAT, which will be charged at the applicable rate.

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding all non-public information received during the engagement. This obligation survives termination of the agreement for a period of 5 years.

6. Intellectual Property

Upon full payment, the Client receives a non-exclusive, perpetual licence to use all deliverables produced under the engagement. The Company retains the right to use anonymised, aggregated insights derived from its work for internal improvement and industry benchmarking purposes.

7. Limitation of Liability

The Company's total liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. The Company shall not be liable for indirect, consequential, or incidental damages. The Company does not guarantee any particular outcome or regulatory decision.

8. Termination

Either party may terminate an engagement with 30 days' written notice. The Client shall pay for all services rendered up to the effective date of termination. Provisions relating to confidentiality, intellectual property, and limitation of liability survive termination.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts of Treviso, Italy.

10. Amendments

The Company reserves the right to amend these Terms. Material changes will be communicated in writing at least 30 days before taking effect. Continued engagement after changes take effect constitutes acceptance.

11. Contact

For questions about these Terms:
privacyshieldhub
Via Torcelle 74, Casale sul Sile, 31033 Treviso, Italy
Email: [email protected]